Terms of Service

1. Agreement and Acceptance

This End User License Agreement is a contract between the End User or Subscriber and PAY DOTA / ByOraya / DOTA, relating to access to and use of the proprietary DOTA platform and messaging services.

By accessing or using the platform, website, APIs, applications, documentation, or any related service, you agree to be bound by these terms from the date of access. If you do not agree, you should stop using the service.

If a separate written agreement exists between you and the service provider, that agreement will control where it conflicts with these general terms.

2. End User Warranties and License

You confirm that you represent a legitimate business, have authority to enter this agreement, are legally permitted to use the service, and will use it only for lawful commercial purposes.

The platform must not be used for personal political activity, misleading advertising, illegal gambling, terrorist support, human trafficking, counterfeit goods, unlawful drug activity, hate speech, violence, or other activities prohibited by law or messaging platform policies.

Subject to compliance with these terms, you receive a limited, revocable, non-exclusive, non-transferable license to access and use the platform for the duration of your subscription. You may not sublicense, rent, lease, transfer, copy, reverse engineer, or use the service to build a competing product.

3. Subscription, Payment, and Refunds

Demo or trial access may be offered for a limited, non-renewable period. Trial features may be limited, and the trial will not become a paid subscription unless you actively purchase a subscription.

Subscription plans, prices, limits, descriptions, and availability may change without prior notice. Paid subscriptions begin when payment is received and are billed in advance according to the selected plan.

• Payment failures may prevent activation or renewal of service.
• Subscriptions may renew automatically unless cancelled according to the applicable process.
• Excess usage or add-on services may create additional charges.
• Disputed invoices must be raised promptly and in good faith.
• Late payment may result in suspension and applicable interest or recovery costs.
• Unless required by law or agreed in writing, paid subscriptions are non-cancellable and non-refundable.

4. End User Rights and Obligations

You are responsible for determining whether the service fits your needs and for ensuring that all users under your account comply with these terms, subscription limits, credentials, and security requirements.

You must not commercialize access to the platform, disclose credentials, bypass security controls, exceed usage limits, use automated tools to abuse the platform, host unlawful content, infringe third-party rights, or interfere with other users or systems.

You must notify the service provider promptly if you become aware of unauthorized access, a security breach, or threatened misuse of your account.

5. Media Content and End User Data

You retain responsibility for all content, materials, data, personal data, messages, images, documents, and other media entered into or transmitted through the service. You confirm that you have all permissions, notices, consents, and authorizations required to process and send that data.

You authorize the service provider and its subcontractors to host, store, process, and transfer End User Data as needed to provide, secure, maintain, and improve the service. Aggregated or non-identifiable usage data may be used to analyze and improve platform performance.

You are responsible for maintaining appropriate security, protection, and backups for your data. The provider may remove or block content when required by law, a public authority, an infringement complaint, safety risk, or service policy.

6. Warranties and Service Availability

The service is provided on an “as is” and “as available” basis. Reasonable care is used to provide the service, but no guarantee is made that it will be uninterrupted, error-free, secure, or compatible with every browser, device, operating system, or third-party messaging platform.

Because the service depends on third-party messaging infrastructure such as WhatsApp business APIs, changes or disruptions by third parties may affect availability or functionality.

7. Breach, Indemnity, and Limitation of Liability

Non-compliance with these terms, prohibited use, unlawful data, security misuse, or failure to pay may result in account suspension or termination. You agree to defend and indemnify the provider from claims arising from your unlawful use, End User Data, infringement, or breach of these terms.

To the maximum extent permitted by law, the provider is not liable for indirect, incidental, consequential, special, punitive, or business interruption damages, including lost profits, lost data, lost goodwill, or losses outside its reasonable control.

Any direct liability is limited to the subscription fees paid for the relevant subscription period giving rise to the claim, or USD 500, whichever is less, unless applicable law requires otherwise.

8. Intellectual Property

The platform, software, documentation, systems, trademarks, product names, design, features, and related intellectual property remain owned by the provider or its licensors. Feedback, suggestions, or enhancement requests may be used to improve the service without creating ownership rights for you.

9. AI Features

If AI features are available, inputs and outputs are treated as End User Data. AI-generated content may be inaccurate, incomplete, similar to outputs generated for others, or unsuitable for certain purposes. You are responsible for reviewing and validating AI output before relying on it.

You must not use AI features for unlawful, harmful, misleading, or high-impact decisions affecting individuals, and you must not represent AI output as purely human-generated where that would be deceptive.

10. Governing Law and Dispute Resolution

These terms are governed by the laws of Hong Kong unless a separate written agreement states otherwise. Unresolved disputes may be referred to arbitration administered by the Hong Kong International Arbitration Centre, conducted in English, with Hong Kong as the seat of arbitration.